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General Information

Minimum Age

By determination of the IGAC (General Inspection of Cultural Activities), this show is classified for children over 3 years old.

Children under 3 years old will not be able to enter. In case of doubt, you may be required to certify the age of the child.


Show Duration

The show lasts approximately 60 minutes, with a 10-minute break.

We advise all visitors to arrive at AM Arena approximately 20-30 minutes prior to the start of the session.

PRICES

You can purchase tickets through our online ticket office, at our local ticket offices (inside Alegro Alfragide from October 21st, or inside AM Arena from December 1st), at Ticketline.pt or any of its partners (eg FNAC, Worten, etc.) and at SeeTickets.com.


Tickets are valid for a single entry on the date/time chosen at the time of purchase and indicated on the ticket. There is no extension of validity of tickets and/or promotions.


Ticket prices include VAT at the legal rate.

Ticket purchases through our website include associated service costs and transaction fees. The amounts displayed at our website ticket office correspond to the total cost of the ticket, that means it includes ticket value, service cost and transaction fees.

Ticket purchases through SeeTickets, Ticketline or any of its partners may also include associated service costs and other fees to the value of the ticket.

Ticket purchases through our local ticket offices (inside Alegro Alfragide from October 21st, or inside AM Arena from December 1st) do not add any kind of service cost or additional fees to the value of the tickets.

VIP Experience

A ticket created for our true ice fans. Ticket price includes:

  • Custom ticket
  • Fast track
  • Best seats (row A, center)
  • Meet & greet with the cast*
  • Exclusive photo with the cast
  • Merchandising item


*The Meet & Greet is with the cast of the session for which tickets were purchased. The Meet & Great of the 4th and the 18th of December,  at 11:00 a.m., will not be attended by Carolina Deslandes.


Child Tickets

Child tickets are applicable for children from 3 to 10 years old (inclusive).

This show is rated for children over 3 years old. Children under 3 years old will not be able to enter.

All children must have a ticket and a designated seat, even if they choose to sit on an adult's lap during the show. All adults must have their own ticket.


Family Tickets

You can purchase combined tickets - Family Pack - where you can enjoy an additional discount on the price of the child ticket. Family Packs are only available for 1st and 2nd sectors and always require the purchase of two adult tickets and one, two or three child tickets.

  • Pack 3 - ticket for two adults and one child (1€ discount on child ticket)
  • Pack 4 - ticket for two adults and two children (2€ discount on each child ticket)
  • Pack 5 - ticket for two adults and three children (3€ discount on each child ticket)


Reduced Mobility

Reduced Mobility seats are located in the 1st row of the auditorium (row A) and are sold at 1st sector prices for adult or child tickets, or as part of a Family Packs. Active discount campaigns may apply.

To purchase Reduced Mobility tickets, please go to the show's ticket office (inside Alegro Alfragide, from October 21st, or inside AM Arena from December 1st) or contact AM Live's Support Line by phone 707 919 280 (call cost EUR 0.11/minute from fixed network and EUR 0.16/minute from mobile network) or by email at info@am-live.pt.


Exchanges and returns

You can exchange your tickets up to 24 hours before the session date of the ticket purchased, subjected to seat availability.

To exchange tickets purchased online or through one of the partners, please contact the entity you've used to purchase them directly.

Tickets purchased at the show's box office can be exchanged directly at any of the two box offices (inside Alegro Alfragide from October 21st, or inside the AM Arena from December 1st).

No refunds allowed.

SCHOOLS, COMPANIES AND GROUPS

Special prices and sessions are available for schools, companies and groups.


For more information on offer, prices and availability, please contact our Support Line by phone 707 919 280 (call cost EUR 0.11/minute from fixed network and EUR 0.16/minute from mobile network) or by email at info@am-live.pt.

Only groups with a minimum of 25 people are eligible for special conditions.

ROOM PLAN

AM Arena's auditorium has a total of 722 seats, divided into four areas:

VIP Experience - Row A
1st Sector - Row B to J
2nd Sector - Row K to S
3rd Sector - Row T and U

AM Arena has adapted access, facilities and reserved seats for people with reduced mobility and accompanying people (located in row A, four seats for reduced mobility and four seats for accompanying people - one person for each reduced mobility ticket).

The the sitting is devided by odd and even numbers, with all the odd seats located on the right side and the even ones on the left side of the auditorium.